6.1. Execution deadlines. The service will be performed within 21 days. This timeframe includes the time it takes for the Provider to receive all the necessary information for the performance of the services (the technical and administrative information provided must perfectly match the specifications requested by the Provider) and to receive the first installment payment for orders paid by credit card or bank transfer. The 21-business-day period is extended to 30 business days for orders placed during July, August, and December.
This period does not constitute a strict deadline and the Provider shall not be held liable to the Client for any delay in the provision of Services not exceeding 30 working days and 60 working days if the technical elements are independent of Via Agency.
6.2. Compliance of advertisements. In the case of advertising space sales, a service delivery period allows the Service Provider to verify that the texts and visuals submitted by the client comply with applicable legal requirements and technical specifications (see section 5.3). This also allows the Service Provider to verify that the selected pricing structure is appropriate for the submitted advertisement. In the event of non-compliance, the client may be notified by email by Via Agency. Non-compliance automatically terminates Via Agency's performance of the service, and no full or partial refund may be requested by any third party (prospect, advertiser, public or private client, and/or representative of a third party, etc.). Ensuring compliance is the sole responsibility of the client. The client expressly agrees that the Service Provider may modify the formats, texts, and visuals to comply with applicable legal requirements and technical specifications. The Service Provider may, at its sole discretion, offer the Client a compliance service, which will be subject to a separate quote. In the event of non-compliance, the service will be cancelled at the sole discretion of the Provider. No full or partial refund may be requested by any third party (prospect, advertiser, public or private client and/or representative of a third party, etc.) and the Provider shall not be held liable.
By accepting these general terms and conditions of sale, the customer agrees to accept the decisions of the Service Provider and releases the service provider from any legal proceedings, regardless of the jurisdiction.
6.3. Performance of the service. The elements necessary for the execution of advertising space sales services include selecting a website page to which the advertisement can be linked, the Client submitting technical elements that conform to the specifications described in the purchase interface, choosing an advertisement format, selecting the campaign start and end dates, and selecting the advertiser's company's nationality. At the Client's request, the Service Provider may offer communication consulting and/or the creation of written content or visuals, which will be subject to a separate quote. During the purchase process, the Client has the option to defer sending their advertisement. In this case, they can submit their advertisement up to 8 days after payment via the link in the order confirmation email.
The client selects the start and end dates of their campaigns, which allows the duration of each campaign to be calculated. The first day of the campaign is dedicated to setting it up; this first day is not included in the duration calculation. For example, a campaign with a start date of day J and an end date of day J+10 has a duration of 10 full days, from day J+1 to day J+10 inclusive.
The Provider's website(s) have an automatic translation feature into English powered by Google Translate. The Client can place orders using this English translation feature. However, the Client is advised that only the French text will be considered valid in the event of a dispute.
The Client is also informed that the Provider's website(s) are subject to change: titles and names may be modified, articles may be updated, etc. In all cases, the Provider will make every effort, within the scope of its obligations, to maintain the level of services provided to the Client. The Provider is not bound by an obligation of result; in the event of non-delivery of the service, the Client will be offered a rescheduling to another date and/or a substitute service, or a partial refund (pro rata temporis).
The services offered by the Provider depend on the operation of third-party networks and services, including: internet infrastructure, hosting services such as Hostinger or any other hosting provider, email service providers such as SMTP2GO or any other email service provider, and other service providers. Therefore, the Provider cannot be held liable for any unavailability, failure, or malfunction attributable to these networks, hosting providers, or service providers. The Provider is bound by an obligation of means, not of result.
In the event of an inquiry or a service failure, the client should contact the service provider at the following email address: contact@via-agency.media. The client must provide their full contact information, including their reference number and details, and clearly describe the problem(s) encountered. Otherwise, Via Agency may not be able to respond.